Order Cancellation Policy

Effective Date: July 24, 2026

At Toy Castle, we understand that you may need to change or cancel an order after it has been placed. This Order Cancellation Policy explains when cancellations are possible, how to request one, and what happens if your order has already been processed or shipped.

Cancelling an Order

You may request to cancel your order before it has entered processing or shipment.

To request a cancellation, please contact our customer support team as soon as possible and include:

  • Your order number
  • Your full name
  • The email address used to place the order

We will make every reasonable effort to cancel your order before processing begins.

Orders Already Being Processed

Once an order has entered our processing system, it may no longer be possible to cancel it.

If your order cannot be cancelled, you may still be eligible to return it after delivery in accordance with our Refund & Returns Policy.

Orders Already Shipped

Orders that have already been shipped cannot be cancelled.

After receiving your order, you may request a return if the item qualifies under our Refund & Returns Policy.

Personalized or Customized Products

Orders containing personalized, customized, or made-to-order products cannot be cancelled once production or preparation has started.

Refunds for Cancelled Orders

If your cancellation request is approved before shipment, a full refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider or financial institution.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

If you notice an error after placing your order, please contact us immediately. We will do our best to update your shipping information before the order is dispatched, but changes cannot be guaranteed once processing has begun.

Our Right to Cancel Orders

Toy Castle reserves the right to cancel or refuse any order for reasons including, but not limited to:

  • Product unavailability
  • Pricing or system errors
  • Payment authorization failure
  • Suspected fraud or unauthorized activity
  • Violation of our Terms & Conditions

If we cancel your order after payment has been received, a full refund will be issued.

Contact Us

If you have any questions regarding order cancellations, please contact our customer support team.

Toy Castle
Operated by TARA SAAS LLC

Address:
1022 Main ST, IOWA Falls, IA 50126

Website: toycastle.store

Email: contact@toycastle.store

Phone: +1-315-202-9675