Shipping Policy
Effective Date: July 24, 2026
Thank you for shopping with Toy Castle. We are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy explains our order processing times, shipping methods, estimated delivery times, and other important shipping information.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During holidays, promotional events, or periods of high order volume, processing times may be slightly longer.
Estimated Delivery Time
Once your order has been processed and shipped, estimated delivery is:
- Standard Shipping: 5–10 Business Days
Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, customs procedures, or other circumstances beyond our control.
Shipping Costs
Shipping charges are calculated during checkout based on your delivery location and selected shipping method.
If free shipping promotions are available, they will be clearly displayed on our website before checkout.
Order Tracking
After your order has been shipped, you will receive a confirmation email containing:
- Your tracking number
- Shipping carrier information
- A tracking link
Tracking information may take up to 48 hours to become active after shipment.
Shipping Address
Customers are responsible for providing an accurate shipping address before completing their purchase.
Toy Castle is not responsible for delays, returned packages, or additional shipping charges resulting from incorrect or incomplete shipping information.
Lost or Delayed Packages
If your shipment is delayed beyond the estimated delivery time or appears to be lost, please contact our customer support team.
We will work directly with the shipping carrier to investigate the shipment and provide updates whenever possible.
Damaged Packages
If your package arrives damaged, please notify us within 7 days of delivery.
To help us resolve the issue promptly, please provide:
- Your order number
- Photos of the damaged product
- Photos of the shipping box and packaging
After reviewing your claim, we will determine the appropriate resolution, which may include a replacement, exchange, or refund.
International Shipping
International shipping may be available to selected destinations.
Customers are responsible for any customs duties, import taxes, VAT, or other fees required by their country’s customs authorities.
Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Toy Castle
Operated by TARA SAAS LLC
Address:
1022 Main ST, IOWA Falls, IA 50126
Website: toycastle.store
Email: contact@toycastle.store
Phone: +1-315-202-9675