Refund & Returns Policy

Effective Date: July 24, 2026

At Toy Castle, we want every customer to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help. This Refund & Returns Policy explains the eligibility requirements, return process, and refund procedures for products purchased from toycastle.store.

30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered.

To qualify for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all original accessories, manuals, labels, and tags.
  • Be accompanied by proof of purchase or your order number.

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Clearance or final sale products
  • Personalized or customized items
  • Products damaged through misuse, neglect, or improper handling
  • Opened products where hygiene or safety concerns apply

How to Request a Return

To begin a return, please contact our customer support team and provide:

  • Your order number
  • The reason for your return
  • Clear photos if the item is damaged, defective, or incorrect

Once your request has been reviewed and approved, we will provide return instructions.

Please do not send products back without prior authorization.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • A damaged product
  • A defective item
  • An incorrect product shipped by us

Original shipping charges are non-refundable unless the error was our responsibility.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A brief explanation of the issue
  • Photos of the product
  • Photos of the shipping packaging

After reviewing your request, we will determine the most appropriate resolution, which may include a replacement, exchange, or refund.

Refund Processing

After your returned item has been received and inspected, we will notify you regarding the approval of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider or financial institution.

Exchanges

We currently do not offer direct product exchanges.

If you would like a different item, you may return your eligible purchase and place a new order.

Order Cancellations

Orders may only be cancelled before they enter processing.

If your order has already been processed or shipped, you may request a return after delivery if it qualifies under this policy.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.

Toy Castle
Operated by TARA SAAS LLC

Address:
1022 Main ST, IOWA Falls, IA 50126

Website: toycastle.store

Email: contact@toycastle.store

Phone: +1-315-202-9675